Access Statement

Terms and Conditions

If you have questions about your purchase or journey then we suggest your first port of call should be the FAQs.


Contact us

If you can't find the answer or would like to talk to an advisor about group bookings and charter services (private hire), please email or call our reservations department on +44 (0) 1904 628324.

The reservations office is open as follows.  
Monday to Friday: 09.00 am to 5.30pm
Saturdays: 09.00 am to 5.00 pm
Sundays and Bank Holidays: 10.00 am to 4.00 pm

Contact us Form

Please complete an online enquiry form.


How to get here

By train, car or coach you can get to York by any means of transport. For comprehensive details on how to get to our moorings and departure view, please visit our how to get here page.